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Urban Rebounder FAQs
Q: What is the warranty? 
A: There is a limited one year warranty on the Urban Rebounder that comes with your purchase. A 2-year extended warranty is available as an optional purchase. 

Warranty Information: 
• 1-year warranty: Covers the frame of the unit, the trampoline mat and the springs that attach the mat to the unit. Not the plastic skirt covering the springs. 
• 6-month warranty: Covers the skirt and all other parts of the unit. 
• 2-year extended warranty: Is available for purchase separately for $9.95. The 2-year warranty only covers the frame of the unit and the trampoline mat. 

Q: I ordered more videos than I received. Where are my additional videos? 
A: Multiple workouts have been combined into one DVD for your storage convenience, so please check the videos to see how many workouts have been included in your order per DVD disc.

Q: How do I purchase additional Urban Rebounding videos? 
A: DVD's can be purchased online at this website in the Urban Store. 

Q: Why doesn't my Urban Rebounder have knobs on the legs like in the video? 
A: The Urban Rebounder has been improved for easier assembly and lighter weight, so the knobs are no longer needed. 

Q: My stabilizing bar seems loose or wobbly. Is there something wrong? 
A: No, the stabilizing bar will have some movement, and is designed for aiding your balance only. It is not designed to support your entire weight. 

Q: My Urban Rebounder is difficult to open or close. Am I doing something wrong? 
A: No, the Urban Rebounder will be somewhat stiff the first few times you open and close it. A little household lubricant, such as WD-40, will help loosen up the joints. Also, please note that the Urban Rebounder does not have to be folded when stored, and can be stored in the open position. 

Q: What is the difference between The Urban Rebounder and the new Elevated Urban Rebounder? 
A: The original Urban Rebounder is a high quality personal trampoline that folded in half. The Elevated Urban Rebounder is an upgraded design that not only features the same functions as the original, but has enhancements in that it is like having a 2 in 1 trampoline. It comes with easy to use leg extensions that allows you to position your Urban Rebounder at a very stable 22 degree angle, perfect for working your legs, thighs and glutes. The Elevated Urban Rebounder is even more compact, conveniently folding into quarters. No disassembly required, you can set-up and then store it away within minutes or less. 

Q: What is the weight capacity of The Elevated Urban Rebounder? 
A: Although as you've seen in our durability tests, it can withstand the weight of a truck, we recommend that the Urban Rebounder not be used by persons weighing more than 300 lbs.

Q: What does my Elevated Urban Rebounder come with? 
A: The Elevated Urban Rebounder with the compact 1/4 fold design and 2 in 1 Elevated Leg Conversion is accompanied with the 19 page instruction manual, the Elevated Urban Rebounder DVD featuring Rebecca Kennedy with 3 workouts; and the Original Urban Rebounder Compilation DVD featuring 6 full workouts (totaling over 4 hours). By ordering the TV offer, you'll also receive the Stability Bar, a $24.95 value absolutely free as well.

Q: Why should I purchase an additional Urban Rebounder? 
A: Many rebounding fans enjoy having an extra one for many different reasons. The compact design allows it to be perfect for travel (helpful hint: Keep one in your trunk and it's fun to rebound outdoors where there's a stable even suface) or having an extra one in the office. Many choose to workout with friends or family members, so it's not uncommon to have more than two. In fact, there are certified Urban Rebounding classes at many gyms where you'll see large groups rebounding. Also, the Urban Rebounder makes for a perfect gift too! Each additional Urban Rebounder purchased comes complete with the instruction manual; Elevated Urban Rebounder DVD; Original Urban Rebounder Compilation DVD; and the Stability Bar, all packaged in a beautiful 4 color display box suitable to give as a thoughtful gift. 

Q: I already own the original Urban Rebounder, why should I buy the Elevated Urban Rebounder? 
A: The Elevated Urban Rebounder made of the same sturdy steel construction as the original, but is like having 2 pieces of professional gym equipment in 1 convenient unit. The Elevated design tilts your rebounder at a 22 degree angle, allowing for a more intense workout similar to a stepper, helping tone your hips, buns and thighs. Also, the original only folded in half, the Elevated folds into quarters, so is even more compact and easy to store or even travel with. Many rebounding fans enjoy having an extra one as well, to workout with a friend or family member. Nothing is more motivating than the camaraderie of group fitness. 

Q: I have seen other trampolines available both online and at stores, what's the difference? 
A: The Elevated Urban Rebounder is a patented design, so accept no substitutes. The Urban Rebounder weights 30 lbs and is made of sturdy steel with 36 jumbo tapered springs, a resilient jumping mat made of the same permatron fiber used for US Olympic trampolines, and 10 skid resistance stability steel post legs. The Urban Rebounder is the same professional gym quality unit you'll find at Gold's Gym, Equinox, World Gym and other locations. Where other trampolines may have weak springs, flimsy mats and unstable construction, we encourage you to watch our "Tough Testing" video featured on the website for assurance on just how strong the Urban Rebounder is. 

Q: Is the Urban Rebounder easy to assemble? 
A: The Elevated Urban Rebounder comes delivered ready to use, only taking minutes or less to assemble, and just as fast to fold up and store. No tools are needed. 

Q: Who is JB Berns? 
A: JB Berns is the inventor of The Urban Rebounder. He's been rebounding for years, and if you've seen him on TV he's in his mid-40's and still bouncing and jumping to maintain his sleek, sculpted, healthy physique. He's the author of the book "Do It or Age Quickly" and was once named Fitness Magazine's top 10 professional trainers in the nation. JB has appeared on many television programs such as The Today Show, CNN, CBS, NBC, The View, and The Doctors. 

Q: What makes Urban Rebounding different than other products or regiments I've seen advertised on TV? 
A: Unlike most other fitness products and programs, where you have to read the fine print that results are based on a diet or meal plan program, where of course anyone who limits what they eat will lose weight, with the Urban Rebounder, it's all about the Bounce and Burn. The results you see are based off of a sensible diet of course, and we encourage healthy eating, but our program does not include recipes or guides that restrict your diet. Most people rebound as little as 5 to 15 minutes and three times a week and start seeing remarkable results of increased strength, stamina and energy, so whether you want to lose weight or tone up, the Urban Rebounder is both fun and provides fast amazing results. 

Q: I have a knee injury, should I be rebounding? 
A: We always recommend consulting a physician before partaking in any activity, however know that the Urban Rebounder was designed as a low-impact workout that is easy on your joints, so rather than running and jumping on hard surfaces that causes trauma to your body, the Urban Rebounder absorbs the weight and impact for a more gentile workout. So, whether you have an injury or want to avoid one, the Urban Rebounder is one of the most low impact workouts for your body. The Urban Rebounder also comes with a helpful Stability Bar, perfect for assisting you balance. 

Q: How do I work out my upper body with the Urban Rebounder? Do I need the resistance bands and sand weights? 
A: The Urban Rebounder is great for the entire body. JB Berns designed resistance bands and sand weights perfect for working out your upper body and arms. With the resistance bands you can do squats, lateral raises, military presses, bicep curls, tricep extensions, torso twists, and core ab workouts. The resistance bands come in a set of 2 so you can adjust and adapt from a beginner to an advance level, and they also come with a fitness guide showing you the different routines. The sand weights, unlike traditional barbells, provides even weight distribution, and are easy to grip as they conform to the grip of your hand. They're perfect for increased strength training. 

Q: Do I need the video DVDs? 
A: Your Urban Rebounder comes with 2 DVD's one for the original and one for the Elevated. So you're always challenged and motivated, JB Berns created over 25 different workouts, each with a different focus. Routines include Dance, Yoga, Ballet, Boxing, Latin, Hip Hop, and many others. For less than the cost of a monthly gym membership you can own a home video, it's like having a personal trainer coaching you anytime you want. JB Berns recommends them as they're all designed with use of The Urban Rebounder and not only increases your results but are fun too.

Shipping & Delivery 
Q: Why does it cost $29.95 to ship the Urban Rebounder? 
A: Your Urban Rebounder weighs 30 lbs, and with all of the accessories you'll receive in a beautiful sturdy 31.5" x 15.5" x 5.5" box. Shipping to AK/HI, U.S. Territories (Virgin Islands, Guam and Puerto Rico) and Canada will incur a surcharge due to the costs of freight.

Q: How much does it cost to ship to Canada? 
A: You will be charged $29.95 plus an $89 surcharge, which does not include GST/PST taxes you may incur.

Q: How much does it cost to ship to Alaska, Hawaii, Virgin Island, Guam and Puerto Rico? 
A: You will be charged $29.95 plus a $39.95 surcharge due to the destination and freight weight. 

Q: How long will it take to receive my Urban Rebounder? 
A: Standard delivery is shipped within 1 to 2 weeks. For an additional fee, expedited processing will deliver your Urban Rebounder within 5 to 7 business days.

Q: Can I ship my Urban Rebounder to a P.O. Box? 
A: No, we currently do not accept deliveries to P.O. Box addresses.

Urban Rebounding Certification Workshop 
New York City 

For more information on attending or hosting an Urban Rebounding Certification Workshop Contact: Jim Rodino @ jrodino@nyhrc.com 

For all other information or questions email sales@urbanrebounding.com